Contact Us

For expert advice you can trust

Should you need technical support then our expert team are here to help. If you can’t find what you need in our Knowledgebase, you can contact us by phone, email, through your online account or clicking the button below.

Get in touch

Phone Support

Customer Service020 3697 5536UK Working Days, 09:00 - 17:30
Technical Support020 3697 553724/7*
Sales020 3697 5538UK Working Days, 09:00 - 17:30
Reseller Enquiries020 3697 5539UK Working Days, 09:00 - 17:30

*Outside normal office hours the Technical Support line is for emergency issues only. If you have a general support query after hours, please send an email to

Customer Control Panel

The easiest and most convenient way for customers to contact us is by emailing from your Customer Control Panel. Simply log in and click the Support link at the top right of the control panel. Emails sent in this way are monitored 7 days a week, and we respond to all requests within one working day.

Go to Control Panel


Our Knowledgebase provides lots of useful tutorials and guides covering the set up and maintenance of your account and services with Simply Cloud. See if you can find the answer to your question in our Knowledgebase.

See the Knowledgebase

Email Support

You can always contact us via email at, which is monitored 24/7.


We hope that you’ll love your service with us but understand that sometimes things can go wrong. If you need to make a complaint, you can do so by logging in to your Customer Control Panel and submitting the complaint in writing. We take complaints extremely seriously, and all customer complaints are reviewed by senior management.

Abuse Complaints

Do you need to report the abuse or misuse of a Simply Cloud service? If so please e-mail including the IP address of the service and any supporting logs/spam e-mails to help us resolve the issue.


Should you need to contact us via post, our office address is:

Simply Cloud
Acton House
Perdiswell Park

Company Registration Number: 06164292