Contact Us
Christmas and New Year Opening Hours 2022/23
Technical Support
Technical support is available 24/7 over the Christmas and New Year period.
Billing & Sales Teams will be available:
- Monday 19th December9am - 5:30pm
- Tuesday 20th December9am - 5:30pm
- Wednesday 21st December9am - 5:30pm
- Thursday 22nd December9am - 5:30pm
- Friday 23rd December9am - 5:30pm
- Saturday 24th DecemberCLOSED
- Sunday 25th DecemberCLOSED
- Monday 26th DecemberCLOSED
- Tuesday 27th DecemberCLOSED
- Wednesday 28th December9am - 5:30pm
- Thursday 29th December9am - 5:30pm
- Friday 30th December9am - 5:30pm
- Saturday 31st DecemberCLOSED
- Sunday 1st JanuaryCLOSED
- Monday 2nd JanuaryCLOSED
- Tuesday 3rd January9am - 5:30pm
Should you need technical support then our expert team are here to help. If you can’t find what you need in our Knowledgebase, you can contact us by phone, email, through your online account or clicking the button below.
Get in touchPhone Support
| Customer Service | 0345 259 1234 | UK Working Days, 09:00 - 17:30 |
|---|---|---|
| Technical Support | 0345 259 1234 | 24/7* |
| Sales | 0345 259 1234 | UK Working Days, 09:00 - 17:30 |
| Reseller Enquiries | 0345 259 1234 | UK Working Days, 09:00 - 17:30 |
*Outside normal office hours the Technical Support line is for emergency issues only. If you have a general support query after hours, please send an email to support@simplyhosting.cloud
Customer Control Panel
The easiest and most convenient way for customers to contact us is by emailing from your Customer Control Panel. Simply log in and click the Support link at the top right of the control panel. Emails sent in this way are monitored 7 days a week, and we respond to all requests within one working day.
Knowledgebase
Our Knowledgebase provides lots of useful tutorials and guides covering the set up and maintenance of your account and services with Simply Cloud. See if you can find the answer to your question in our Knowledgebase.
Email Support
You can always contact us via email at support@simplyhosting.cloud, which is monitored 24/7.
Complaints
We hope that you’ll love your service with us but understand that sometimes things can go wrong. If you need to make a complaint, you can do so by logging in to your Customer Control Panel and submitting the complaint in writing. We take complaints extremely seriously, and all customer complaints are reviewed by senior management.
Abuse Complaints
Do you need to report the abuse or misuse of a Simply Cloud service? If so please e-mail abuse@simplyhosting.cloud including the IP address of the service and any supporting logs/spam e-mails to help us resolve the issue.
Address
Should you need to contact us via post, our office address is:
Simply Cloud
Acton House
Perdiswell Park
Worcester
WR3 7GD
Company Registration Number: 06164292